Certification Requirements

Though CONSUMER PRO has a loyal certification procedure, there are still some severe requirements every business applying for Certificate should follow. Before applying for Certificate please be sure that your business is aligned with terms mentioned below (please press certain area for clarification to appear below)

Contact information

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Contact information

Online seller should provide contact information of the following list:

  1. Legal name according to company`s constituent documents;
  2. Company`s location address;
  3. Any of following modes of communication: Phone number / Email / Fax / P.O. Box / Post address / Web Contact Solutions: Viber, Skype, WhatsUp, Line, etc. / Own web contact form.

Product / Service description

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Product / Service description

Online seller should provide true, clear and full information about products / services it is offering online that is enough for a customer to be able to make a proper choice.

Product / Service pricing

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Product / Service pricing

Online seller should provide price by product / service description. Product / service price should not change until customer has placed an order unless any additional services / surcharges / taxes are added / were applied. At the stage of placing an order customer should see the total amount to be paid including additional services / surcharges / taxes if any.

Payment

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Payment

Before making his choice customer should have an opportunity to get familiar with payment methods seller accepts. Customer should also be aware of any time / amount / product / etc. restrictions seller applies to certain payment method if there are any.

Delivery

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Payment

Before making his choice customer should have an opportunity to get familiar with delivery options seller provides. Customer should also be aware of any time / amount / product / etc. restrictions seller applies to certain delivery option if there are any.

Order cancellation / Product return

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Order cancellation / Product return

Before making his choice customer should have an opportunity to get familiar with order cancellation / product return procedure. Customer should also be aware of any time / amount / product / etc. restrictions seller applies during order cancellation / product return if there are any.